Northgate House & Floating Support



Contact Information

Opening times:

9am – 5pm Monday – Friday, with an oncall system for out of hours.


01792 816600

About the Project

Northgate House Supported Accommodation is based in Haverfordwest and is a detached house rented by Adferiad from ATEB Housing Association. The Floating Support element of the service is delivered across the County of Pembrokeshire. The project is funded by the Housing Support Grant via the Pembrokeshire County Council Supported Living Service Framework.

Northgate House provides temporary supported accommodation to individuals with Alcohol and/or Substance Use. The shared house can have up to four occupants in the shared house.

Northgate House provides temporary supported accommodation to occupants who have been through a treatment programme for their alcohol/substance use, and as part of their Wellbeing Programme and Housing-Related Support are encouraged by Adferiad staff to be involved in typical social activities with friends and each other, e.g. college, training, hobbies, holidays, volunteering, work placements etc. Individuals are supported to prepare for and are encouraged to reach their goals and potential in preparation for independent living.

The project ethos is for occupants to have ownership and pride in creating a comfortable ambience and have responsibilities including daily chores, etc which enable each occupant to learn/ develop social & daily skills. Floating support helps people who are concerned about their substance use and who need assistance to maintain their tenancies or to live safely in their own homes, within Pembrokeshire. Assessments are completed to identify needs and if accepted into the service a person-centred support plan is put in place and staff will attend the person’s accommodation on a regular basis to support the person to build their skills to achieve their goals.

Support plans can include:

  • Tenancy issues
  • Claiming benefits
  • Maximising income
  • Referral for debt management
  • Access other services i.e., medical and legal support
  • Access to education, volunteering and employment
  • Referrals to agencies if wanting to make changes to their substance use

Floating support also attend the local authorities’ homeless hostel every week to build rapport with residents to enable tenancy support to be in place when they move on to tenancies.

Eligibility / Referral Process

To be eligible for Northgate House the person must have completed a programme of treatment and be drug/alcohol-free and committed to maintaining this abstinence. The commitment will include not using any prescribed or non-prescribed medication. Individuals must be over 18 years old and accommodation is for single occupancy. The accommodation provided is temporary and those entering will need to be committed to achieving independence within a maximum of two years.

Treatment types include Residential Rehabilitation, Community /In-Patient Detoxification and Relapse Prevention Programmes.

All enquiries and referrals should be made to a substance use social worker in the Community Drug and Alcohol service, Pembrokeshire County Council, who will also assist any person or agency in making an application for a place in the scheme. All applications will be considered by a panel consisting of Pembrokeshire County Council Substance Use and Mental Health Service Manager (Chair) and Pembrokeshire County Council Community Drug and Alcohol Team Manager.