Pembrokeshire Carers Information and Support Service (PCISS)



Contact Information

Opening times:

9.30am -4.30pm Monday – Friday.


01437 611002



Crossroads House, 37 Merlins Hill, Haverfordwest, SA61 1PE

About the project

Carers are invited to register with PCISS to benefit from any or all of the following:

Carers Outreach Service:

Offering a wide range of information to carers on an individual basis, advising them on their rights and signposting them to other sources of support. A face-to-face appointment can be arranged in the community or at home. Support is also available for family and friends.

Carers Recognition Card:

A card identifying the carrier as an unpaid carer and giving them access to discounts, such as the Passport to Leisure Scheme which enables carers to use their local leisure centre at a reduced rate.

Carers Emergency Back-up Scheme:

Carers carry a small card with a 24hr contact number to identify that they are a carer and ensure that the person they care for is not left unattended in the event of an emergency.

Carers Drop-In Centre:

You are welcome to call into our office’s for information.

Carers Gazette:

A quarterly newsletter containing information and articles of interest to unpaid carers.

Carers Events:

Providing a number of free events for carers throughout the year, including Carers Week in June and Carers Rights Day in November.

Carers Discharge Service:

Support for unpaid carers of inpatients in Pembrokeshire Hospitals. Support with conversations and input into patient’s care and discharge planning. Providing information, signposting, and carer assessments.

Community Discharge Support:

Providing unpaid carers with community-based information, advice, signposting and referrals. Ensuring unpaid carers access support within the community to help maintain their own health and wellbeing as a carer.

Eligibility / Referral Process

All unpaid carers living in Pembrokeshire.

Open referral process, self-referrals welcome.